Frequently Asked Questions

Q: “How long have you been in the jewellery industry?”

For more than three generations we have been designing and manufacturing jewellery. We began our journey into the diamond trade with our first wholesale rough diamond trading office in Antwerp in 2017. We then transitioned our business model to incorporate polished diamonds and diamond jewellery. Our UK e-commerce operation first began in 2022.

Get In Touch If you would like to discuss any aspect of our heritage, our ethics or our links with the leading diamond and jewellery institutions please get in touch with our friendly customer care team on 0779 321 9535 or enter into a live chat.

Q: “Why do you have the lowest prices?”

We offer superb value and high-quality diamonds and diamond jewellery at prices lower than the high street. We have our own team of experienced craftsmen and master jewellers and we are renowned for our customisable and affordable products. We guarantee the cheapest prices in the UK and customers can contact our customer care team for more information.

Q: “Where do you source your diamonds”

Our diamonds are ethically sourced and purchased from recognised diamond trading centres around the world, including Antwerp, Beijing, Johannesburg, Mumbai, New York and Tel Aviv. These trading centres comply with global institutions and the Kimberley Process Certification Scheme.

Q: “Where are you based”

Our boutique is conveniently located in Manchester, the capital city of the United Kingdom. Located only a few minutes from Manchester Airport, it is easily accessible from the airport and nearby locations, such as local public transport and other places of interest. Whether you’re arriving from near or far, you can enjoy the luxury and convenience of being close to the action of this thriving metropolis. We also boast easy access to all the major motorways for those who are travelling by car. Our chic boutique provides an escape from the hustle and bustle of the city centre. Boasting unique styling and expert staff to help you make the right fashion decisions, you won’t be disappointed with your visit to our store.

Q: “Do I need an appointment for viewing jewellery?”

To make an appointment for a store visit, please call your local store and make arrangements for an appointment with one of our customer service representatives. They will be able to assist you with selecting and ordering your products, as well as answer any questions you may have. For general inquiries or questions, please email us at info@xclusivediamonds.com.

Q: “How do I make an appointment for viewing?”

We advise all of our customers to make an appointment to view samples or to make a collection for their purchases from one of our stores to avoid long waiting times. Get In Touch If you would like to make an appointment to visit one of our stores, please get in touch with our friendly customer care team on 0779 321 9535 or enter into a live chat.

Q: “What will I see during a viewing?”

We advise all of our customers to make an appointment to view samples or to make a collection for their purchases from one of our stores to avoid long waiting times. Get In Touch If you would like to make an appointment to visit one of our stores, please get in touch with our friendly customer care team on 0779 321 9535 or enter into a live chat.

Q: "Are you registered with the British Jewellers Association?"

We are proudly registered with, and follow the guidance of, a number of global diamond and jewellery institutions from around the world, including the British Jewellers Association. Our British Jewellers Association membership number: XXXXX.

Q: "What is your supply chain?"

One of the main reasons we can offer such superb value across our collection of diamond jewellery is because our supply chain is very efficient and has a minimal number of layers. Unlike most high street stores, we are a diamond manufacturer therefore we cut out the middleman to deliver quality products at a lower price.