Terms & Conditions

Agreement

Welcome to Xclusive Diamonds, a trading name of Gemex Trading Ltd., a registered company with the company number 15406521, located at Manchester Business Park, Aviator Way, Manchester, M22 5TG. These terms and conditions apply to your use of our website and your purchase of any of our products. By using our website and purchasing our products, you agree to these terms and conditions. If you do not agree with any of these terms, please do not use our website or purchase our products.

Use of Website

  1. Our Products: All our products are manufactured based on the order received by the customer. We ensure that our products meet the highest quality standards, and all our diamonds are ethically sourced.

  2. Order Placement: You can place an order on our website by adding the desired product to your shopping cart, proceeding to checkout, and making a payment.

  3. Payment: We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. All prices are in [currency], and we reserve the right to change them without prior notice.

Intellectual Property Rights

  1. Intellectual Property: All the content on our website, including images, text, and logos, are the property of [Registered Company Name]. You may not use any of our content without our prior written consent.

Liability

  1. Limitation of Liability: Our liability for any damages arising from your use of our website or products is limited to the cost of the product purchased. We are not liable for any indirect, consequential, or punitive damages.

Privacy

  1. Privacy Policy: We take your privacy seriously and are committed to protecting your personal information. Please refer to our Privacy Policy for more details on how we collect, use, and protect your personal information.

Governing Law

  1. Governing Law: These terms and conditions are governed by the laws of United Kingdom..

Delivery and Collection

  1. Shipping: We offer free shipping on all orders, and the estimated delivery time is 3-4 weeks. However, please note that shipping times may vary depending on your location.

  2. Collection: We offer the option for customers to collect their purchases at our physical store. You will be notified when your order is ready for collection.

Pricing and Payment

  1. Pricing: Our prices are competitive and based on the quality of our products. We reserve the right to change the prices of our products without prior notice.

  2. Price Match Offer: We offer a price match offer where we match the price of our competitors for similar products. The price match offer is subject to certain terms and conditions, which can be found on our website.

Returns and Refunds

  1. Returns: We offer a 14-day return policy on all items except those which are bespoke and custom-made. If you are not satisfied with your purchase, you can return the item in its original condition within 14 days of delivery. We will issue a full refund, minus the shipping costs. Please note that the customer is responsible for the shipping costs of the returned item.

  2. Damaged and Used Items: We do not accept returns or refunds for damaged or used items. Please inspect your purchase upon receipt and contact our customer service team immediately if there are any issues.

  3. Refunds: We will process your refund within 14 days of receiving the returned item. We will issue the refund to the original payment method.

Amendments

  1. Amendments: We reserve the right to amend these terms and conditions at any time without prior notice. The updated terms and conditions will be posted on our website.

By using our website and purchasing our products, you agree to these terms and conditions. If you do not agree with any of these terms, please do not use our website or purchase our products. If you have any questions or concerns, please contact our customer service team via email at info@xclusivediamonds.com or call us at 0779 321 9535. We will do our best to resolve any issues and ensure your satisfaction.